Empower Your Vision: Consulting Redefined

Guiding Businesses to New Horizons: With over two decades of expertise in international business and hospitality, I partner with clients to unleash untapped value in their customer journey for transformative success. Specializing in learning and development, I empower organizations to thrive by fostering continuous improvement and innovation in their operations, helping them grow and prosper.

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Business Development and Transformation Solutions

Activities
I specialize in dynamic Business Development and Transformation solutions. The comprehensive suite of services is designed to propel your business to new heights through Business Transformation, Learning and development
Purpose
To ignite business evolution through strategic insights and innovative solutions, driving transformative growth. Empowering organizations with tailored learning and development solutions for sustained people and business success.

“I truly believe in working collaboratively to co-create solutions that are meaningful to you and your business”

- Alexia Muteke Ceppi -

Expertise

Learning and Development Solutions
  • Learning Strategy Development: Tailored strategies to align learning initiatives with organizational goals and enhance employee performance.
  • Training Program Design and Implementation: Customized training programs designed to address specific skill gaps and foster professional growth.
  • Learning Technology Integration: Integration of innovative learning technologies to optimize training delivery and enhance impactful learning outcomes.
  • Performance Evaluation and Improvement: Evaluation of training effectiveness and continuous improvement strategies to maximize return on investment
Talent Management Excellence
  • Talent Acquisition and Onboarding: Recruitment strategies to attract top talent and seamless onboarding processes for new hires.
  • Succession Planning and Leadership Development: Identification and development of future leaders through structured succession plans and leadership development programs.
  • Employee Engagement and Retention: Strategies to enhance employee engagement, satisfaction, and retention through effective talent management practices.
  • Performance Management Systems: Implementation of performance management systems to set clear expectations, provide feedback, and drive performance improvement.
Business Transformation Strategies
  • Business Process Optimization: Analysis and redesign of business processes for Customer Experience and satisfaction enhancement and efficiency.
  • Change Management Planning and Implementation: To facilitate smooth transitions during organizational change initiatives.
  • Sustainability Strategy Development: Aligned with organization to drive environmental and social impact.
  • Stakeholder Engagement and Communication: Engaging stakeholders at all levels and effective communication strategies
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About

Core Values
  • Excellence

Striving for excellence in every aspect of our work, ensuring unparalleled service delivery.

  • adaptability

Embracing change and fostering adaptability to navigate the dynamic landscape of business.

  • collaboration

Building strong partnerships with our clients, working together to achieve shared goals.

What drives me
Throughout my career, I’ve had the privilege of guiding companies through transformative journeys, elevating their customer service culture and mindset. With a robust consulting background, I specialize in business transformation, learning and development, and cultivating customer-centric cultures. Previously, as Deputy Managing Director at EHL Advisory Services (EHL Group), a prestigious Hospitality Business School in Switzerland, I honed my expertise as a thought leader in the field, driving innovation and excellence.
 
Outside the professional life, I find my balance in nature through hiking and playing golf with my partner and enjoying quality time with my family. In my professional life, the passion for sharing and giving from the heart with a shared sense of belonging is the essence that embodied my service delivery.

What My Clients say

Alexia is always a pleasure to work with. Her knowledge of the industry globally, plus her professionalism in getting projects delivered on time, means that she is always a valuable member of any team and I would highly recommend her. She is also a great communicator and has inspired many Scottish hospitality scholars which is why we continue to direct programmes to her. Alexia is an asset to any business.

David Cochrane
Chief Executive at HIT Scotland

Alexia and I worked together in 2016 and 2017 to define a Customer Service Strategy for Swiss International Air Lines. Alexia was very passionate about the topic, and provided us not only with valuable market research and potential approaches to the strategy, she also brought a lot of good ideas and practical solutions for implementation of the chosen strategy. Alexia is very creative, driven, and a lot of fun. In short, it was a pleasure working with her.

Sarah Klatt-Walsh
Director Inflight - Swiss International Air Lines, Zurich area, Switzerland

I have known Alexia since 2018, while she was working at the EHL Advisory Services. Her mandate and responsibility were to guide and support the Management team, faculty and employees of the Royal Academy of Culinary Arts (RACA) in the transformational journey to join the Network of EHL Certified Schools. Alexia supported us with the development of our strategy and guided us through the entire certification process. She always demonstrated a great level of professionalism and an uncompromising approach toward quality.

Jacques Rossell
Director - Royal Academy Of Culinary Arts

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